Tuesday 7 October 2014

Temporary hold on sends

Due to an unexpected database issue, sending is currently on hold. Some other functions are working as normal. This is likely to take several hours to remedy. Updates will be posted here.

Update: 02:10 UTC Both symptoms and cause of the database issue have been resolved; all services back to normal.

Since this update, it became apparent that click and open recording was not working, for reasons related to the above database issue. This has now also been fixed, but mailshots sent this morning and early afternoon will have erroneous or incomplete click and open counts. This problem will not have been apparent to subscribers; their clicks will have redirected as normal.

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