Tuesday 7 October 2014

Temporary hold on sends

Due to an unexpected database issue, sending is currently on hold. Some other functions are working as normal. This is likely to take several hours to remedy. Updates will be posted here.

Update: 02:10 UTC Both symptoms and cause of the database issue have been resolved; all services back to normal.

Since this update, it became apparent that click and open recording was not working, for reasons related to the above database issue. This has now also been fixed, but mailshots sent this morning and early afternoon will have erroneous or incomplete click and open counts. This problem will not have been apparent to subscribers; their clicks will have redirected as normal.

Thursday 12 June 2014

Major upgrade, scheduled downtime

As announced to all our subscribers this week, there will be downtime this Saturday evening while we deploy a major new update featuring a massive upgrade to our templating system. Hopefully you're all busy doing nice things like watching the World Cup. Keep an eye on this post for updates.

  • 2014-06-14 21:02 Upgrade process started, scheduled sending paused.
  • 2014-06-15 04:18 New app deployed, but database migrations taking longer than expected.
  • 2014-06-15 10:10 Everything is available again, some template conversions still in progress.
  • 2014-06-15 14:22 Conversions complete.
  • 2014-06-15 21:02 Some teething troubles dealt with!

Wednesday 9 April 2014

Heartbleed OpenSSL vulnerability

Like many sites, some of our servers were vulnerable to this critical vulnerability in OpenSSL, which provides SSL encryption that you would normally expect to keep data safe!

All servers were patched within a few hours of the announcement, and as a precautionary measure, we have revoked and reissued all our SSL keys and certificates, ensuring that any private keys are now useless.

In addition, we only process payments through Paypal, so we do not hold any sensitive financial information.

Because so many sites were exposed to this vulnerability (some estimates say about two thirds of the internet!), we recommend that you change your passwords on all services that you use, including ours.

Saturday 25 January 2014

Power outage at London data centre

A major power outage at our London data centre took out our servers this morning, along with several thousand other sites. Services have been down for several hours and are currently being restored. We apologise for the inconvenience, and we will update this post when we have more news.

On the upside, this is the only downtime we've had for a couple of years.

Update: service has now been restored. We will continue checking for any other issues arising from this outage.